By Loni Blandford
Water can cause quite a lot of damage when it leaks, especially if you are living in an apartment. So when it happened at one Valley condo, the owners turned to their Homeowner’s Association. But when they couldn’t get an answer, they turned to Action News.
“Apparently, there was a leak upstairs,” explained Darlene Castello.
Water started leaking into the Las Vegas condo owned by Darlene’s parents. It damaged the walls and even the carpet. So Darlene called the Homeowner’s Association for help. “I started calling daily. Leaving message after message after message,” said Darlene.
Darlene says she knew who she needed to speak with but he wasn’t returning her calls. “Nobody’s calling back. Let me talk to a supervisor. Well I’m sorry the supervisor is not available would you like to leave a message. I mean that’s all I ever got,” said Darlene.
Darlene says after three months with no response, she decided to call Action News. Our Call for Action volunteers reached out to HOA for her. To her amazement, it worked almost instantly.